🧑‍💼 Case Study: How Tech Teams Transformed Their Communication with London Academy
Overview

At London Academy, we’ve helped developers, QA analysts, and team leads across Latin America break through their language barriers. This case study features two of our long-term partners — Do IT Cloud Consulting and Mercon Coffee — and how tailored English fluency coaching empowered their teams to thrive in global tech environments.

🚀 Do IT Cloud Consulting: From Silent Coders to Fluent Collaborators

Client Profile:
A Salesforce consulting firm working with global clients. Their developers were highly skilled but hesitant to speak during daily stand-ups, client calls, and demos.

Challenge:
Despite solid technical English, most of the team avoided speaking during meetings. Confidence was low, especially when asked to explain their thought process or push back on client requests.

What We Did:

Conducted a fluency audit and identified recurring gaps in hesitation, pronunciation, and meeting-specific vocabulary.

Designed a 12-week program focused on scenario-based coaching: role-playing code reviews, client updates, and live demos.

Provided private coaching for team leads to build confidence when leading meetings or interviews.

Result:

80% of team members now speak during daily meetings without prompting.

3 developers transitioned into client-facing roles.

The team reports smoother collaboration with U.S. stakeholders and fewer misunderstandings in specs.

“London Academy helped us do more than improve English — they helped us own our voice in meetings.”
— Technical Lead, Do IT Cloud Consulting

☕ Mercon Coffee: Giving a Global Voice to Their IT Department

Client Profile:
A global coffee trading company with headquarters in Bogota, Colombia and operations in multiple countries. Their internal IT team interacts with vendors and partners in English.

Challenge:
Their team was diverse — some spoke decent English, while others had strong grammar knowledge but weak spoken fluency. Meetings with external vendors were slow, with lots of switching between Spanish and English.

What We Did:

Delivered small-group coaching customized for cross-functional teams.

Used real company materials (PowerPoints, reports, dashboards) to create speaking exercises.

Focused heavily on pronunciation, interrupting politely, and getting to the point — key for global meetings.

Result:

IT team now conducts bi-weekly syncs fully in English.

Senior developers report feeling more respected and heard by external partners.

Mercon’s management requested additional coaching for HR and procurement teams.

“We started thinking in English — not just translating. That was the turning point.”
— Systems Analyst, Mercon Coffee

🔍 What Makes London Academy Different?

✅ Real-world, scenario-based fluency coaching
✅ Native and multilingual coaches with tech backgrounds
✅ Focus on speaking — not grammar lectures
✅ Custom programs for individuals and teams

Ready to Get Results Like These?

If your team struggles with real-world English communication — in meetings, presentations, or cross-border collaboration — let’s talk.

👉 Book a Free Discovery Call

Or contact us
to create a custom coaching plan for your company.